Shipping policy

Shipping Policy

Thank you for shopping with Fetch Club! Here's everything you need to know about how and when your order will reach you.

Made to order

Every Fetch Club hat is made to order especially for you. This means that once you place your order, your hat goes into production before it ships. Please allow 2–5 business days for production in addition to the delivery times below. We think it's worth the wait for a hat made just for your pup.

Processing time

Orders are processed and sent to production within 1–2 business days of being placed. You'll receive a confirmation email when you order, and a second email with tracking as soon as your hat ships. Please note that orders placed on weekends or public holidays begin processing the next business day.

Estimated delivery times

Delivery times below are estimates for shipping only and begin once your order has been produced and dispatched. They do not include the 2–5 business day production time above.

 

Tracking your order

Every order ships with tracking. As soon as your hat is on its way, we'll email you a tracking number so you can follow its journey to your door. Please allow a little time for the first tracking update to appear after you receive it.

Shipping costs

Shipping costs are calculated at checkout based on your destination. Keep an eye out for our free shipping offers on qualifying orders!

Delays

While we do everything we can to get your hat to you on time, please note that delivery estimates are not guaranteed. Occasionally, factors outside our control — such as carrier delays, customs processing, weather, or peak holiday periods — can affect delivery times. We appreciate your patience if this happens, and we're always here to help.

Customs, duties & taxes (international orders)

For orders shipped outside the United States, your order may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Please check with your local customs office if you're unsure, as these fees can vary by country.

Wrong or incomplete addresses

Please double-check your shipping address at checkout! We're unable to be responsible for orders sent to an incorrectly entered address. If you notice a mistake, contact us at contact@fetchclub.store as soon as possible and we'll do our best to correct it before your order ships.

Lost or delayed orders

If your tracking hasn't updated in a while, or your order hasn't arrived within the estimated timeframe, please don't worry — reach out to us at contact@fetchclub.store and we'll investigate with the carrier and make it right.

Questions?

We're real people who want you and your dog to be happy. If you have any questions about your shipment, reach out any time at contact@fetchclub.store.